Extending or shortening a trip

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You must request to change the start or end date of your trip by sending us an e-mail at booking@JasonRoseteFilm.com. 

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Extending or shortening a trip

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To change the day or time your trip starts or ends, you must submit a trip change request via e-mail. You can submit a request before the trip begins, while it’s in progress, or up to 3 hours after the scheduled trip end time. 

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We’ll notify you if we accept the request and charge any balance due or process any refund. If we reject your request, you must end the trip at the booked times, or, if you submitted your request after the trip ended, return the car immediately.

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Note: A trip change is only valid if you make the request through e-mail or text message and we accepts it. If you keep our car past the scheduled end time without our approval via e-mail or text message, we will charge you for additional usage and related fees, and it may void your protection plan/rental insurance.

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Our response time

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How much time Rosete Timeless Exotics have to respond to your request to extend or shorten your trip depends on when you submit the request. 

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• More than three hours in advance of the trip end: We have 12 hours or until two hours before the originally scheduled trip ends to respond, whichever comes first

• Less than three hours in advance of the trip end: We have 12 hours to respond

• Up to 3 hours after the trip ends: We have 12 hours after the trip ends to respond

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Cost to extend a trip 

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The cost of extending your trip depends on the length of the extension pricing. We will charge different prices for different days or offer three-day, one-week, two-week, one-month, or two-month duration discounts, either of which could impact the cost of your extension.

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If an extension makes your trip eligible for a discount, we’ll apply it to the trip price for the added days. The trip price is the sum of the daily price for each day the vehicle is booked. We’ll show all new costs for extending as separate line items before you submit your request. 

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Cost to shorten a trip 

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If you shorten a trip for which you received a duration discount (three days, one week, two weeks, one month, and two months) and the new trip length falls below the discount threshold, you may owe an additional amount. We’ll compute the new discount, if any, using the current discount in place at the time of the change request. If there’s a balance due, we’ll display it as a separate line item and charge your payment on file if we accept the change.

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If your early return results in a refund, we’ll notify you and refund you for the trip’s unused time. If we charge you a trip deposit, we’ll refund that deposit 80 hours after the new trip end time, as long as there are no issues or damage. If you return the car early without an approved request, we won’t be able to refund you. If you checked out up to three hours early without our permission, you won’t be eligible for any refund. If you need to end your trip early because of a mechanical or vehicle issue, contact us via e-mail at booking@JasonRoseteFilm.com.

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When you can’t extend your trip.

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There are several reasons why you may be unable to extend your trip. These include:

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• Insufficient funds available on your payment card

• The vehicle is unavailable due to another booking, a buffer between trips, a calendar block, or we need it

• Your extension request expired because your host didn’t reply or didn’t accept your request

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If you don’t receive an approval via e-mail to extend, you must return the vehicle as scheduled or immediately if the scheduled trip end time has passed. Failure to do so could result in charges for additional usage and related fees and may void your protection plan/rental insurance