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Vehicle use policies
No smoking policy

No smoking policy covers the use of, but isn’t limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers.   

Rosete Timeless Exotics, LLC prohibits smoking in any vehicle. Rosete Timeless Exotics provide guests with a smoke-free vehicle. 

Violations

Rosete Timeless Exotics, LLC has a No smoking policy. If there's a clear evidence that you or your passengers smoked in a car, we’ll charge a $250 smoking violation fee plus a 7.25% tax, and your ability to rent our vehicles in the future may be prohibited as a result. Rosete Timeless Exotics, LLC may report a policy violation and charge a violation fee plus a 7.25% tax if they submit a photo or other evidence that documents any of the following issues:

  • Burn marks present in check-out photos that weren’t present in check-in photos

  • Cigarette or rolled marijuana cigarette that has been smoked 

  • Compelling evidence of ash that can be clearly distinguished from sand, dirt, or other debris and reveals abusive behavior in the interior of the vehicle

  • Indisputable evidence or information from a Vehicle Owner/Host that verifies smoking against vehicle use policies

 Smoking violation fee: $250 plus a 7.25% tax

Service animal and pet policy

 

Rosete Timeless Exotics, LLC follows the law in making a distinction between service and assistance animals and pets (non-service animals). Rosete Timeless Exotics, LLC allows service and assistance animals, as defined by law, in any vehicle on the website.

We recommend that before you book you read the definitions for service animals in the US and Canada. All vehicles on our website are open to guests traveling with service or assistance animals. Guests traveling with service or assistance animals are not required to use a crate/carrier while in the vehicle.

Pets, including animals whose sole function is to provide comfort or emotional support, don’t qualify as service or assistance animals.

Violations

Rosete Timeless Exotics, LLC will charge all guests a $250 cleaning violation fee plus a 7.25% tax for:

  • transporting a pet in a vehicle that isn’t “service or assistance animals” without approval

  • returning the car with a significant amount of animal hair 

  • return the car with a cleaning issue that could have only been caused by irresponsible or abusive behavior

Additional usage policy

Guests are expected to return a Rosete Timeless Exotics, LLC vehicle on time. If you’re running late, you must request an extension via text or e-mail as soon as possible. You can do so at any time while the trip is in progress and up to six hours after the originally scheduled trip end time. A trip change is only valid if the request is made through text or e-mail and Rosete Timeless Exotics, LLC accepts it there. 

You’ll be unable to extend a trip if:

  • Vehicle Owner/Host doesn’t respond to or doesn’t accept the request

  • the vehicle is unavailable for all or a portion of the extended time 

If you can’t request an extension, you must return the vehicle at the originally scheduled end time or immediately if the trip end time has passed.

Violations

If a guest keeps a Rosete Timeless Exotics, LLC vehicle past the scheduled end time without their approval via text or e-mail, the Vehicle Rosete Timeless Exotics, LLC may charge for additional usage and related fees. 

  • 0-29 minutes late: No charge

  • 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price + $60 inconvenience fee + $50 improper return fee at Vehicle Rosete Timeless Exotics, LLC discretion** plus a 7.25% tax

  • 2 hours or more late: Average daily trip price for 1 day + $60 inconvenience fee + $50 improper return fee at Rosete Timeless Exotics, LLC discretion** plus a 7.25% tax

 

**Improper return fee may be charged if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Rosete Timeless Exotics, LLC. 

Cleaning Policy 

When you inspect the vehicle at check-in, you have the right to refuse it and cancel your trip if you’re concerned it wasn’t cleaned. We’ll refund you for the trip or help you book another vehicle as long as you report the issue as outlined below.

Reporting a cleanliness issue 

If you’re concerned the vehicle wasn’t cleaned, don’t accept the vehicle and don't complete check-in for the trip. 

To report a cleanliness issue, take photos showing the vehicle’s condition and text or e-mail us right away. We’ll cancel the trip and issue a refund, or help you find a new vehicle. 

Cleaning the vehicle before returning

You aren’t expected to clean the vehicle before returning it to Rosete Timeless Exotics, LLC. That said, if you return the car in a condition that only could have been caused by irresponsible or abusive behavior, Rosete Timeless Exotics, LLC can report the issue and will review the evidence — if it clearly shows an eligible cleaning issue, Rosete Timeless Exotics, LLC will charge you a cleaning violation fee of $250 plus a 7.25% tax. In some circumstances and at Rosete Timeless Exotics, LLC full discretion, your ability to rent Rosete Timeless Exotics, LLC vehicles in the future may be prohibited as a result.

Violations

Rosete Timeless Exotics, LLC can report and charge a violation fee for the following eligible cleaning issues:  

  • Biowaste or bodily fluids 

  • Spills or waste that requires cleaning inside of vents or between the door panel and window

  • Major stains or residue that covers a large area of the vehicle’s interior and would require steam cleaning or a full detail

  • An extreme amount of caked-on mud, dirt, sand, or insects requires professional-level exterior detailing

  • Significant amounts of pet hair 

Exceptions

Rosete Timeless Exotics, LLC can’t report or charge a violation fee for the following ineligible cleaning issues: 

  • Small interior messes of items that can be thrown away, wiped up or vacuumed (e.g., food wrappers, beverage bottles, sand, dirt, crumbs)

  • Exterior dirt, mud, or sand that can be removed by a car wash

  • Water stains, minor food or beverage spills, or sticky substances on the vehicle’s interior or exterior

  • Unpleasant odors  

 

Rosete Timeless Exotics, LLC have a separate No smoking policy that permits Rosete Timeless Exotics, LLC to report physical evidence of smoking. If there’s clear evidence that you or your passengers smoked in a vehicle, Rosete Timeless Exotics, LLC will charge a $250 smoking violation fee plus a 7.25% tax, and your ability to rent Rosete Timeless Exotics, LLC vehicles in the future may be prohibited as a result.

 

 

 

 

 

 

 

Prohibited uses

 

If you engage in any prohibited uses with a vehicle booked through Rosete Timeless Exotics, LLC, text, or e-mail, Rosete Timeless Exotics, LLC may apply the following consequences:

  • Charge you a violation fee

Prohibited vehicle uses and activities include the following:

  • Permitting someone who’s not in the rental agreement to drive a vehicle booked via this Rosete Timeless Exotics, LLC, text, or e-mail

  • Driving a manual transmission car without being an expert in the use of clutches and manual transmissions

    • If the drivetrain of a manual transmission car is damaged, the primary guest will be presumed to be at fault and will be held fully liable for repair of any damaged components of the car

  • Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle

  • Using a vehicle booked through Rosete Timeless Exotics, LLC

    • to tow or push anything

    • for “off roading” on undeveloped or unimproved roads

    • in any race, test, or competition

    • to engage in excessive speeding

    • with the intention to cause damage, or with wanton, willful, or reckless disregard for safety

    • to carry persons or property "for hire" or to carry persons or property for compensation or a fee, including, but not limited to, taxi services, TNC services, and/or parcel, food, or grocery delivery services. You may, however, use the car for business purposes, such as attending meetings and carrying associated materials

    • unless a trip has been booked — using the vehicle without a reservation or outside your trip time is unauthorized use

    • during or as part of the commission of a crime or any other illegal activity or purpose

    • while the driver is under the influence of:

      • alcohol above the legal limit

      • any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended

    • when it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts

    • outside the 50 United States or Canada if booked in the US or Canada. Guests who book a car in the US or Canada are not permitted to drive into Mexico

    • outside of Great Britain, Northern Ireland, the Isle of Man, Iceland, Norway, Switzerland, the Channel Islands, or any other country of the European Union if booked in the United Kingdom

    • without a valid license, or if you do not meet our requirements for booking a car. It’s your responsibility to inform Rosete Timeless Exotics, LLC when your license is expired or suspended, or if you believe you may no longer meet our requirements for booking a car

    • to transport any flammable, toxic, volatile, poisonous, dangerous, or illegal substances

    • to transport a pet in a vehicle without the Vehicle Rosete Timeless Exotics, LLC explicit consent, except in the case of service animals as defined by the ADA, guidelines in Canada. Guests who bring service animals on their trip may still be subject to a cleaning violation fee as per Rosete Timeless Exotics, LLC's cleaning policy

  • Making any unapproved alterations, additions, or improvements to any vehicle

    • If you’re a guest in the US or Canada who has a safety concern, let Rosete Timeless Exotics, LLC know

  • Smoking in the car

  • Fueling a vehicle with an improper type of fuel

  • Leaving a vehicle unattended while it is running or with the keys in the vehicle

  • Making fraudulent reports about a vehicle or Rosete Timeless Exotics, LLC

 

Only Rosete Timeless Exotics, LLC's-approved drivers can book and drive a car during a trip. To be an “Approved Driver” means that the guest has provided and updated all required documentation, continues to meet all Rosete Timeless Exotics, LLC requirements for booking a car, is currently in good standing, and, as per our Terms of Service, is listed on the reservation. Guests may request and be approved to add an additional Approved Driver to a trip. All drivers shall be jointly and severally liable for the trip, but the primary guest (meaning the guest who books the trip) shall remain primarily liable.

Commercial uses policy  

When you book a vehicle from Rosete Timeless Exotics, LLC, you must use the vehicle only for your personal use. You may not use it for any commercial purposes. Commercial purposes include driving other passengers for a fee such as through Uber or Lyft or delivering food or other packages. See “Use of Vehicle” under the “Specific terms for guests” section in Rosete Timeless Exotics, LLC Terms of Service.

Vehicle tracking and technology policy

 

Rosete Timeless Exotics, LLC use tracking and technology devices in order to track and protect Rosete Timeless Exotics, LLC's vehicles. These include, but aren’t limited to, aftermarket vehicle tracking technology, original equipment manufacturer (OEM) devices, and telematics devices. 

Rosete Timeless Exotics, LLC has the right to use device data in the following circumstances: 

  • To recover a vehicle (i.e. if the vehicle is missing or the guest fails to return the vehicle at the end of the trip)

  • To determine a trip should end early, if Rosete Timeless Exotics, LLC receives a report of reckless driving or other careless or unsafe behavior

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